Front Desk

Department

Lodging

Season

Year Round

Type

Full Time

Description

The Front Desk is the main point of contact to guests and groups at Lake Morey Resort. They greet and welcome guests to the resort, orient them to the hotel and answer any questions they have regarding accommodations, amenities and meal plans. This position also books reservations for families, groups and individuals. Applicants must be professional and able to maintain composure and guest service during busy and stressful situations. With a hospitality focus, the front desk listens to guest needs and problem solves to ensure guest satisfaction.

Essential Functions

• Greets and welcomes guests.
• Assigns rooms and keys.
• Maintains room availability.
• Collects and distributes messages for guests.
• Prepares bills and collects payment for visits.
• Assists in solving billing discrepancies.
• Answers inquiries regarding hotel area and services.
• Secures patrons’ valuables in the safe.
• Provides suggestions of places to visit, eat and shop.
• Arranges transportation.
• Maintains hotel records.
• Answers phones and reservation requests.
• Builds a strong understanding of rooms for reservation inquiries.
• Assists Sales & Marketing as needed with group needs.

Competencies

• Hospitality Focus
• Stress Management and Multi Tasking
• Thoroughness and Attention to Detail

REQUIRED

• High school diploma or GED certificate.
• Customer service background.

PREFERRED

• Experience working at a hotel, front desk or office.

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