Health & Safety

Coronavirus Monitoring at Lake Morey Resort

Lake Morey Resort has been providing opportunities for enriching engagement between people and the great outdoors among our friends, guests, and groups of all sizes for generations. The health and safety of our guests and staff has always been a top priority.

We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements regarding novel coronavirus (COVID-19) and following the guidelines from these agencies, the Vermont Department of Health, and the US Department of Health and Human Services.  As a guest, you will notice a few changes around the resort.  We have stepped up our everyday preventative care actions, posting hand washing reminders and instructions in all lavatories, providing antibacterial sanitizers at workstations, meeting rooms, and outdoor activity areas, cleaning then disinfecting frequently touched objects and surfaces, and have removed all non-essential items and soft touchpoints from all areas of the resort. Our staff is working to ensure your wellbeing across the resort, from public spaces to guest rooms.  Learn more about our detailed Health & Safety steps below.

Should your group meeting or personal travel plans change due to the COVID-19, we are amending our cancellation policy to allow you to adjust your plans prior to your arrival. We understand information and recommendations from state and national agencies are constantly being updated and may make advance planning challenging. Rest assured Lake Morey Resort will provide you flexible planning as well as create the healthiest environment for you and your guests; whether you’re visiting us in the coming months or later in the year.

Please be aware of Vermont's Cross-State Travel Advisory:  All out-of-state travelers staying at Vermont lodging must sign and complete a Certificate of Compliance at the time of reservation AND check-in to attest that they meet the quarantine requirement or are an essential/authorized worker.  Travelers arriving in Vermont in a personal vehicle must complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in thier home state and enter Vermont without further quarantine restrictions.  Travelers arriving to Vermont who have not completed a pre-arrival quarantine must complete either a 14-day quarantine or 7-day quarantine followed by a negative test in a Vermont lodging estiblishment or with friends or family - travelers must stay in their quarantine location for the duration of quarantine other than to travel to and from a test site.  For further details, please visit the Vermont Department of Health.  

Please reach out to your reservation specialist or group contact to review the cancellation policy for your stay or with any questions concerning your upcoming stay. We look forward to your next visit.

The New Guest Journey Begins at Arrival

We have modified several of your guest experiences across the resort to limit your interactions with employees, give you safe distances from other resort guests, and to provide a clean and sanitary enviroment. 

 Guest Arrival & Departures:
    • You will receive your reservation confirmation via email prior to your arrival.  You will have the ability to pre-pay for your stay prior to arriving at the resort, limiting your time at the front desk.  
    • Check-in for new arrivals begins at 3pm. 
    • Please limit yourself to one individual at the front desk during your check-in process and give other resort guests 6 feet of physical distancing should we have a short line at the desk.  Plexiglass shields have been installed for each Reservation Specialist to provide both of you additional safety.
    • Credit Card payment for room stays is preferred, cash payments are discouraged.
    • To limit cross-contamination, we will not be able to store luggage or bags behind the front desk.
    • Check-out time is 11am.  In order to maximize the time between guests leaving then cleaning and sanitizing of guest rooms prior to new guest check-ins there will be a minimum of 24 hours between the use of each guest room. 
Physical Distancing
    • We require our guests to wear their face coverings or masks while moving through or gathering in our indoor common areas such as our lobby, hallways, gift shop and Pro Shop.  All guests and employess should maintain a 6 foot distance between you and any employee or guest not in your travel group.  This includes check-in, check-out, elevator lobbies, waterfront, recreation areas, and dining areas.
    • Our Steamboat Lounge and Lakefront Dining Room has reduced seating capacities to allow for a minimum of six feet between each seated group/party of guests.
    • Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and events based on CDC and state recommendations. Self-serve, buffet-style food service will be suspended and replaced by alternative service styles. 
    • Pool and outdoor seating shall be configured to allow for at least six feet of separation between groups of guests.
    • Exercise Room is limited to not more that 3 non-family/group individuals at a time.  Sanitation stations are provided; each guest is asked to sanitize equipment before and after each use.  
    • Physical distancing protocols will be used in the kitchen, shared office spaces, and other high-density areas in order to ensure appropriate distancing between employees.
Resort Wide Cleaning Protocols
    • The frequency of cleaning and sanitizing of public spaces has been increased with an emphasis on frequent contact surfaces including, but not limited to, the front desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, gym equipment, recreatational equipment, dining surfaces, and seating areas.
    • Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, and luggage racks.
    • Keeping in your safety and the safety of our staff our highest priority, housekeeping services will be limited to cleaning and advanced sanitation measures between guest stays only. No staff will enter an occupied room unless there is an emergency situation. Fresh towels, additional amenities, or additional linens or pillows will be delivered to the guest door in a sealed bag upon request.  During your stay, should you have items you wish to be removed from your room, such as soiled towels, linens, or garbage and recycling; such items should be bagged and left outside your door by 11am where it will be retreived by housekeeping staff.
    • Where possible, sanitizing stations have been added in recreational areas.  Both our staff and guests are responsible for sanitizing all borrowed recreational equipment before and after use; this includes but is not limited to bicycles, bike helmets, bean bags, corn-hole boards, all watercrafts and lifejackets, and sports equipment.  
    • The frequency of cleaning and sanitizing will also increase in high-traffic back of house areas with an emphasis on the employee break rooms, employee entrances, employee restrooms, loading docks, offices, and kitchens.
    • Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers, and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks, and all other direct contact items used throughout the properties. The use of shared food and beverage equipment in back of the house office pantries (including shared coffee brewers) will be discontinued.
    • In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approval by the local Health Department.
    • The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.  
Restuarant & Lounge Dining
    • Our Lakeview Dining Room and Steamboat Lounge are open for inside and outside dining, observing all CDC and Vermont Department of Health guidelines.  
    •  As an added convenience, our Chef has also crafted to-go menus.  Breakfast and dinner may be ordered and picked-up at a designated area at an agreed apon time.
    • Lunch items may be ordered from the Lake Morey Country Club with counter or curbside pick-up.
    • Self-serve coffee and tea stations have been removed from the lobby and dining room.  
    • Pre-bagged ice will be available at the Front Desk upon request, we will no longer be able to directly fill beverage coolers for guests.
Banquets & Events
    • Signage will be posted outside of meeting and events reminding guests of appropriate physical distancing guidelines.
    • Modified menus will be created to showcase styles of service and items currently available.
    • All buffet and self-serve style events will be ammended to reduce cross-contamination.
    • All food and beverage items will be individually plated and served, including coffee breaks.
    • All shared equipment and meeting amenities will be sanitized before and after each use, or be single-use in nature if it is unable to be sanitized.
    • All linen, including underlays, will be replaced after each use.
    • Sanitize conference room doors, tables, chairs, light switches, and other equipment after each group use.
    • Seating capacities and floor plans to be reviewed on an event-by-event basis to ensure appropriate physical distancing that follows respective operating County requirements, Fire Department requirements, and CDC guidelines.
    • Site inspections and tours will be done virtually and/or appropriately physically distanced.

Health & Safety of our Employees and Guests

The health and safety of our resort is the joint effort of our employees and our guests.  Our staff has familiarized themselves with the following list of Health & Safetly Guidelines and we welcome our guests to also make themselves aware of our latest procedures.  We are all in this together.

  • Upon arriving at the resort, each employee will complete a health questionaire.  The designated health supervisor has the authority to send an employee home should they show signs of COVID-19 or has been in close contact with another person suspected of having COVID-19.
  • We require all our guests to wear their face coverings or masks while moving through or gathering in our indoor common areas such as our lobby, hallways, gift shop and Pro Shop.  Our guests are requested to continue practicing physical distancing while moving around the resort, this includes keeping a 6 foot distance between you and any other employee or guest not part of your travel group. Restaurant tables and other physical layouts have been arranged to ensure appropriate distancing. Employees will also practice physical distancing by standing at least six feet away from guests and other employees whenever possible. 
  • Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, restaurant entrances, meeting spaces, elevator landings, pools, exercise and recreation areas.
  • All employees are required to wear masks when interacting with guests, while cleaning or sanitizing guest rooms and common areas, and when they are unable to maintain physical distancing in the course of they jobs.  We ask our guests to wear masks when they are unable to physical distance amoung people outside their travel group.
  • There are health and hygiene reminders throughout the property including the location where guests are asked to wear masks. 
  • Signage is posted throughout the property reminding employees of the proper way to handle commonly touched surfaces, to wear, handle, and dispose of masks, use gloves, wash their hands, sneeze, and to avoid touching their faces.
  • We are following all CDC guidelines should a presumptive COVID-19 case be reported to the resort.  Our employees have clear instructions on how to swiftly respond and report all presumed cases of COVID-19. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel management (guests).